DEBBIE MIKUSEK
IRVING,
TEXAS 75061
214-499-3430
(cell)
Objective
Seeking new
position that will allow me to expand my knowledge and professional growth in
communications.
Summary of
Qualifications
Twenty plus
years experience in telecommunications in both an hourly and management
capacity.
Technical
Summary
Engineered/Provisioned
DS1 through OC192 circuits, rings, ethernet 3meg thru 10 Gig using
TBS, ATT Prime, CORA, CONNECT and multiple vendor portals.
Experience
XO
Communications
2007-Present
Designer -
-Utilize TBS
to design DS1, DS3, OCn and Ethernet circuits including EOC, EODS1, Pt-PT,
GigE and 10G.
Provisioning
-Enter ASR’s
using TBS, ATT Prime, Centurylink Cora, Megapath Connect and multiple vendor
portals.
-
Consistently
deliver exceptional customer service
-Coordinate
and administer communication with all levels of XO employees through e-mail
and phone calls to ensure a positive relationship, discuss problem areas and
jointly resolve issues by implementing action plans
-
Project
Manage all aspects of ASR’s from initialization to improvement of dates by
contacting Vendors, LEC’s and Colo providers.
Verizon
2004-2005
Contract
SONET/ASR
Technical Support and Billing Auditor
-Act as
SONET/ASR Technical Support using TIRKS,
AAIS, CABS,
EXACT, CAFÉ, AVE, CSG, and Livewire
software.
-Responsible
for the support of the front-end
auditors of
the IBT, IDSR and IEF SONET circuit
billing
using Verizon National Tariffs.
-Responsible
for the entering of ASR’s on behalf of
Verizon’s
customer’s.
Genuity/Level3
2001-2004
SONET Design
Engineer
-Responsible
for the design of DS3, OC-3, OC-12 and
OC48
circuits on the Genuity Backbone network
using
Metasolv’s TBS provisioning software.
-Supported
the Test and Turn Up department by
coordinating
activation and testing of access
and tail
circuits.
-Responsible
for isolating and troubleshooting DS3
through
OC-192 transport equipment
including
Ciena Core Director, Titan 5500 DACS,
Redback
Smart Edge 500 using NetOp Network
Manager system
and Nortel Optera LH using Nortel
Preside
software.
-Generate
CFA, LOA and CLR/DLR documentation.
Verizon
Irving, TX
2000-2001
SONET Design
Engineer
-Responsible
for the design of DS3 through OC48
circuits and
rings using TBS and EXACT.
-Meet
standard special services interval
objectives
by organizing work load to
meet
priorities in order to provide customer
service on
schedule.
GTE
Irving, TX
1998-2000
Circuit
Design Engineer
-Single
point of contact for the equipment
installation
and circuit design for Cyberpop
for AOL and
UUNET customers.
-Responsible
for design of ADSL circuits, T1's
and trunk
orders within engineered specifications
and
according to Bellcore Standards.
GTE
D/FW Airport
1997-1998
Business
Account Representative
-Responsible
for billing for National Accounts.
-Responsible
for order entry of ATL/BTL
equipment
for National Account customers.
GTE
Irving, TX
1994-1997
Administrative
Clerk
-Responsible
for the data entry of Central Office
equipment
into GTE inventory Database, ACES/CNAS.
-Work with
GTE Common Language Department to
assign CLLI
codes to new & inventoried equipment
in the
Central Office.
GTE
Irving, TX
1980-1994
Frameworker
-Responsible
for the wiring and maintenance of
R1/B1 (POTS)
customers and DS0 circuits.
-Responsible
for all cable throws and any other
changes that
involved frame work.